Crowdmap is taking the voice of customers platforms to the next level. You're not only hearing from your customers you innovate together !
Crowdmap is a customer centric innovation solution that highlights the important learnings from ALL omnichannel customers feedback. It enables brands to interact with their clients around their products suggestions to empower collaborative innovation.
Collect and analyze sentiment from all Omnichannel customers feedback from web, mobile apps, social media, app/play stores, review sites (tripadvisor, google review, booking.com etc..) and physical products.
Crowdmap's artifical intelligence groups all feedback into concepts and highlights quick wins and long terms product improvements based on what is trendy and popular among customers reviews.
Synergize customers' innovation concepts with internal stakeholders and collaborate to transform ideas into actions.
Don't wait for your products to be on the shelf to hear from customers. Solicit your clients during all the product development cycle to update them on progesses and push real time surveys answering specific burning questions.
Your product is ready but you want to test the water before an official release? Crowdmap identifies key customers that would be amazing beta testers. You contact them, manage terms and conditions, design specific evaluation surveys within the tool.
We celebrate customers that are fully embracing the customer centric culture. Each product fully designed within crowdmap will be stamped with a customer centric label that certifies that it is the result of a collaboration between a brand and its customers. We provide marketing material for you to communicate on your great work and even do a press release to celebrate the big news.